FAQ

Frequently Asked Questions

Everything businesses, agencies, and developers need to know about outsourcing identity and document verification to Scan2Verify.

For Businesses & Agencies

Getting started is straightforward. Here's how it works:

  1. Choose your plan — Agency (batch, up to 10 individuals) or Company (corporate documents, compliance & structural verification).
  2. Upload documents — passports, national IDs, business registration, compliance docs, and more.
  3. Complete payment — via debit/credit card (international) or mobile money (Africa & Asia). All transactions are SSL-secured.
  4. Receive your tracking reference — emailed instantly. Use it to monitor progress in real time, no login required.
  5. Get your certified report — delivered to your inbox once verification is complete.
Corporate turnaround: Agency & Company submissions are processed in 1–3 business days. For real-time results via API (facial recognition, ID scan, address verification), contact us about API access.

We cover the full spectrum of corporate identity and compliance needs:

Agency / Batch
  • Up to 10 individual identity documents per submission
  • Ideal for travel agencies, HR firms, immigration consultants
  • Each individual receives a separate verified report
Company / Corporate
  • Business registration & incorporation documents
  • AML / KYC compliance verification
  • Director identity & ownership structure checks
  • Tax registration, licences, and regulatory filings
Need a custom scope or volume pricing? Talk to our team — we accommodate enterprise contracts and white-label arrangements.

Our API is designed for businesses that need verification embedded directly into their own platform or workflow.

What you can verify in real time via API:

  • Facial recognition — live face match against ID document photo
  • ID scan & extraction — passport, national ID, driver's licence (240+ countries)
  • Address verification — cross-reference against public records
  • Liveness detection — prevents spoofing with static images
  • Document authenticity — MRZ validation, security feature checks
API access is available on corporate plans. Request API credentials and our integration team will onboard you with full documentation and sandbox access.

Instant
API Integration
Facial, ID scan, address — real-time results
1–3 days
Agency / Company
Priority processing for corporate clients
7–14 days
Personal / Individual
Standard processing, email updates at each stage

You will receive an automatic email notification at every stage. Track progress at any time using your reference code — no login required.

Scan2Verify operates globally with one of the broadest coverage networks available:

  • 240+ countries and territories supported
  • 240+ public institutions and registries integrated worldwide
  • Supported documents include: passports, national IDs, driver's licences, birth certificates, business registration documents, tax certificates, utility bills, and more
  • Full MRZ (Machine Readable Zone) parsing for travel documents
Need to verify coverage for a specific country or document type? Contact our team and we'll confirm availability within one business day.

We support a wide range of payment methods to accommodate global clients:

  • International debit/credit cards — Visa, Mastercard, Amex and all major cards, processed securely online
  • Mobile money — MTN, Airtel, M-Pesa and other mobile wallets; ideal for clients across Africa and Asia
  • PayPal — PayPal balance and linked cards, accepted worldwide

All transactions are SSL-encrypted. Enterprise clients requiring invoice-based billing or purchase orders should contact us to discuss a contract arrangement.

Security is built into every layer of our platform:

  • AES-256 encryption for all documents and data at rest
  • TLS 1.3 for all data in transit
  • Mandatory 2FA on all accounts — 6-digit OTP delivered to registered email, valid for 10 minutes
  • Role-based access controls with full audit logging
  • GDPR compliant — documents are retained only for the duration required and then securely purged
  • Regular independent security audits and penetration testing
For enterprise data processing agreements (DPA) or security questionnaires, contact [email protected].

Yes. We offer white-label and reseller arrangements for agencies, platforms, and technology providers that want to offer verification as part of their own product suite.

White-label options include:

  • Branded verification portal under your own domain
  • API integration with your own UI — we handle the backend processing
  • Custom volume pricing and SLA agreements
  • Dedicated account manager and priority support queue

Get in touch to discuss a white-label or partnership arrangement. We typically respond within one business day.

A rejection means we were unable to complete the verification — most commonly because:

  • The document was unreadable, expired, or damaged
  • Required documents were missing from the submission
  • The document could not be matched against source records

In all rejection cases, our team will include a note explaining the reason and what is needed to resubmit. You will be notified by email with full details.

Refund policy: If processing has not yet commenced, a full refund is available. If rejection is due to a platform error on our side, a full refund is issued automatically. Contact support within 7 days of payment.
For Individual Customers

If a travel agent, immigration consultant, or employer has directed you to Scan2Verify, here's what to do:

  1. Go to the Single Person Verifier page.
  2. Fill in your personal details — name, email, country, and contact number.
  3. Upload the required documents — typically your passport, national ID, and any supporting travel or visa documents.
  4. Complete the process. Your unique tracking reference will be emailed to you immediately.
Your travel agent or referring organisation will be notified automatically when your verification is complete. You do not need to send them anything separately.

No problem. Contact our support team with:

  • Your full name
  • The email address used at submission
  • The approximate date of submission

Email us at [email protected]. We will locate your record and resend your tracking code within 24 hours.

Ready to get started?

Our team is available 24/7 to answer questions, walk you through onboarding, or set up a corporate account.

Contact Us Company Verification